Graham Horsman

Sales Assistant: Maplin Electronics, Ground Floor, Janus House, 46-48 St.Andrews Street, Cambridge, CB2 3BH

Joining as a technical sales advisor, I was quickly given responsibility for running the technical support and maintenance aspects of the store. I am wholly responsible for the tier one support the store provides: software and hardware diagnosis, maintenance, repair and construction of PCs for our customers as well as providing ad hoc support for the store’s own network and hardware. I am also involved with BAU sales, stock management, pricing and ordering.

• Recently led project for pricing and advertising of PC hardware and institution of temporary procedures during company procedural change.
• Strong team work required in this heavily client-facing environment.
• Instituted and assembled internal network and testing/repair area.

Manager: Games and Puzzles, 6 Green Street, Cambridge, CB2 3JU

Employed to work alongside the owner in the BAU running of the shop. Was given responsibility for all technical aspects of running the shop, including ePOS, website maintenance, equipment maintenance and internal database maintenance.

• Initiated and project managed changeover of service providers and website updating procedures to streamline website changeover
• Initiated and project managed deployment of new store-wide bespoke stock tracking and ePOS system.
• Implemented site-wide website redesign using PHP linked to stock tracking system for live updates
• Employment ended when business ran out of funds

Casual Administrative Officer: Employment Service, Cambridge

Working on attachment to the DSS in their finance section I processed benefits claims in a high-pressure environment as part of a small team; dealt with handling and return of valuables (passports, bank books, statements, bonds and shares). I also was responsible for the production and distribution of large value Girocheques and milk tokens.

Call Centre Advisor: Lloyds TSB, Cambridge

Involved in a large customer service team in a goal-orientated, high-pressure environment providing telephone support to LloydsTSB customers. Working with the team I answered a high volume of calls and dealt with a wide variety of financial issues quickly and accurately. I was commended internally for my swift resolution of customers’ problems.

Open University

Anglia Polytechnic University: Cambridge

Foundation Science; one year Internet Technology course.

Hertfordshire Regional College: Turnford, Herts.

BTEC National Diploma with merit in Multimedia Technology

St Edmund's College: Old Hall Green, Ware

GCSEs in Maths (B), English Language (B), English Literature (C), Science Double Award (BB), Geography (E), Art & Design (C), Religious Education (D).